USCIS Receipt Notices with the Wrong Contact Phone Number
Posted Jun 15, 2007
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The USCIS issued an announcement on June 8, 2007, explaining that it had mailed notices listing the wrong telephone number for the National Customer Service Center (NCSC), in St. Louis, MO. These USCIS receipt notices were issued between March 23, 2007 and June 5, 2007. There was no explanation offered as to how this occurred. The correct NCSC phone number is 800.375.5283.
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Duplicate Notices to be Issued
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The USCIS estimates that the error could have affected as many as 200,000 customers. Those who received a notice from the USCIS issued between March 23 and June 5, 2007, are asked to disregard the USCIS phone number on the notice. The USCIS is now in the process of sending corrected notices to all customers affected by this error. Thus, no one should be confused by receiving a duplicate notice. Notices issued after June 5, 2007 should list the correct telephone number for NCSC.