Centralized Traveler "Redress" Program
Posted Jan 26, 2007
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The U.S. Department of Homeland Security (DHS) has announced that it is initiating a Traveler Redress Inquiry Program (DHS TRIP). This program, which will begin February 20, 2007, is designed to provide a unified inquiry point for travelers experiencing screening problems due to watch list misidentification and other improper delays. There have been reports by the news media of instances when certain individuals share names with individuals who appear on the government's high security watch list, and then endure delays each and every time they attempt to travel by air. The goal would be to correct the information in the DHS systems, to avoid repeated problems and to better utilize resources.
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One Point of Inquiry
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The system is intended to allow legitimate travelers a method for reporting the problems that they experience with security. An individual who has been forced to undergo additional security screening on more than one occasion will be able to file an inquiry with DHS. This will allow the information to be corrected. The DHS TRIP system will provide a centralized contact point for seeking redress, so that the recurring problem is set right. The system will then route the requests to the areas within DHS that are creating the travel delays for the individual.
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Procedures to be Announced
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Details on how to file and track an inquiry will be provided once the system is in place. If this system works as intended, it will allow legitimate travelers to move through security without extended delays every time they travel. MurthyDotCom and MurthyBulletin readers can expect to see more information on this process as and when it becomes available.