Technology to Improve Fingerprinting
Prior to May 1998

Due to several complaints from various sources, the INS is attempting to tackle the problem of undue delays in the fingerprinting process.

INS has developed and is now testing new systems for streamlining the fingerprinting process, including: electronic fingerprint machines that will help to reduce errors in printing that occur manually; and Bar codes on fingerprint cards and applications that ensure the results of FBI background checks are correctly linked to applications; use of the bar codes also will reduce the number of cases delayed by manual data entry errors.

Up-to-date computer systems are expected to be set up by the end of December 1997 in all offices that handle naturalization applications. New CLAIMS 4.0 software will be installed to process all naturalization applications. This software program has been designed to ensure consistency and includes checks and balances that prevent applications from moving forward before all of the necessary steps have been completed, including the FBI background check. This software will generate receipts for applicants and will make it possible for INS to implement a variety of methods for applicants to obtain information on demand about the status of their cases. Expansion of direct mail, under which an application is sent directly to one of INS' highly automated Service Centers for clerical processing should allow INS district offices to focus on conducting interviews.

Many of these procedures certainly appear to be in the right direction and should be a big plus for many of those who are exasperated by being unable to obtain even a status update of their cases and have their cases processed in an expedited manner.